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Return Policy

We understand the risks behind online shopping and want you to shop with us with absolute convenience and a peace of mind. If for any reason you are not entirely satisfied with your order, we will happily exchange it or replace it with store credit( Excluding Sale Items)..

Returns and exchanges are to be requested within 7days of delivery date for orders sent locally (Australia) or within 14days of delivery date for international orders.

Your item should arrive back to us within 14 days (Australian orders) or 28 days (International orders) from delivery date.

Please note: posting your item at regular red Australia Post posting box may substantially delay a delivery of your return item. 

Items can only be exchange for an item of equal value or store credit if the merchandise is returned in its original condition and packaging. All exchanges and refunds are processed within 3 business days. 

We will not accept any items for a Refund or Exchange which were received past 14 days (Australian orders) or 28 days (International orders) from Delivery date or returned in worn condition and/or with missing tags. All such items will be returned back to the sender.

*Please refer to General terms and Condition

Rosy Ruby © 2015